Ticketing Sales Strategy and Requirements Manager

The main responsibilities of the Ticketing Sales Strategy and Requirements Manager for the FIFA World Cup 2026™ include:

· Supporting the definition of the ticket sales strategy and in the gathering of the ticketing requirements for the FIFA World Cup 2026.

· Supporting the drafting of the CRM ticketing project documents;

· Communicating the ticketing project requirements to all CRM functional areas, monitoring the respective implementation and assessing the results;

· Coordinating with all relevant CRM functions to guarantee the provision of sales collaterals and content, consistent and in accordance  with the ticketing glossary, in allapplicable languages;

· Coordinating with all relevant CRM functions to guarantee the timely and accurate management of customer enquiries and escalations;

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyse one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly tounforeseen circumstances.

INCLUSIVITY: Achieve shared organisational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

 INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

FIFA World Cup 2026™ is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

VISION: Ability to perceive the organisation’s global environmental impact, anticipate decision consequences, grasp organisational missions, and formulate strategic plans.