Ticketing Specialist

WA Cricket is currently seeking a proficient ticketing professional for cricket matches and events held at the WACA Ground and Optus Stadium.

About the Role

The Ticketing Specialists will coordinate and supervise end to end ticketing operations for all International (Men’s & Women’s), Big Bash League (Men’s & Women’s) and domestic cricket matches held in WA, as well as any other ticketed event at the WACA Ground.

Key Responsibilities

• Lead the event builds throughout the sales cycle, including pricing, product, venue configuration, seating plans and maps for all International (Men’s & Women’s), Big Bash League (Men’s & Women’s) and domestic cricket matches held in WA, as well as any other ticketed event at the WACA Ground.
• Ongoing inventory management of the entire venue including Members, to maximise opportunities to sell products.
• Lead all ticketing builds and services in collaboration with internal stakeholders, ticketing agents and venues.
• Manage the collection, allocation, and distribution of all stakeholder ticket requirements in a timely manner.
• Lead at-match operational ticketing services for at all International (Men’s & Women’s), Big Bash League (Men’s & Women’s) and domestic cricket matches held in WA, as well as any other ticketed event at the WACA Ground including but not limited to staffing of box offices (where required), signage, holds and key information is provided to relevant stakeholders.
• Develop and make recommendations to improve ticketing processes and procedures.
• Work collaboratively with the Data & Insights Specialist and the Financial Analyst to ensure that the appropriate reporting and data analysis is in place to identify daily ticket sales as well as short- and long-term audience development strategies and trend analysis.
• Undertake timely and accurate pre match, at match and post-match attendance reporting and reconciliation including reforecasting and actuals.
• Research and ensure awareness of local markets and opportunities to identify trends and gaps in ticket prices and sales to promote cricket and drive attendance and awareness.

About you

To succeed in this role, you will need the following:

• Previous experience within a major event or premium sporting organisation which offered a wide range of ticket and package options
• Previous experience in planning for and delivering ticketing sales and operations in the Australian sports marketplace with essential experience with box office procedures
• Experience working in an organisation that offers membership purchase platforms, as well as a large volume of tickets
• Experience in the preparation and writing of ticketing plans and associated ticketing reports
• Proven ability to work in a high-pressured environment, with competing priorities, stakeholders and deadlines
• Display sound decision-making skills to solve problems and conflicts effectively whilst remaining calm under pressure
• Exceptional attention to detail, time management, planning and scheduling skills
• A demonstrated and strong commitment to exceptional customer service
• High level of communication and interpersonal skills
• Advanced knowledge of ticketing software, including Ticketek’s Aspect, Ticketmaster’s PCi/TM Host and Ticketmaster Archtics
• Proficient with Microsoft Office with emphasis on Word and Excel

The perks!

Our people benefits include Membership passes to all cricket gams at the WACA Ground and at Optus Stadium, onsite gym access, salary packaging, employee recognition program, discounts on cricket merchandise, corporate health insurance discount, corporate partner discount, flexible work arrangements, professional development opportunities and more!

A little bit about us

At WA Cricket aim to be leaders in Australian sport and pride ourselves on developing inspiring players, creating a fun and inclusive community and delivering social outcomes through cricket. The iconic WACA Ground is home to the Perth Scorchers, WA Men’s and Women’s Teams and the WA Cricket Foundation.

Our Culture

At WA Cricket we actively promote diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Australian Cricket, and we also offer a flexible work environment for employees. We measure ourselves on our behaviours – “How We Play”; where we value being real, clearing the boundaries, making every ball count and being stronger together.

Sound like you?

If you feel this role is for you, we would love to hear from you!  Please submit your resume and cover letter outlining your relevant experience by 4 June 2023.

If you would like to receive a copy of the job description or would like any further information, please contact hr@wacricket.com.au or call 9265 7263.

 

Sometimes your personal circumstances may mean you need support to apply for this position. If this applies to you, please reach out to People & Culture via the email address or telephone number.