Ticketing Specialist

Job Purpose

This candidate will provide ticket sales services, data and operational support for Singapore International Festival of Arts (SIFA) and Singapore Writers Festival (SWF), organised by Arts House Limited.

Duties and Responsibilities

Sales and Business Strategy

• Responsible for the development of the festivals’ ticketing system via the official ticketing agents and platforms
• Responsible for identification and reaching out to potential ticketing and marketing partners (e.g. ticketing, travel agency) that can meaningfully meet marketing objectives and work to establish and maintain good working relationships with those organisations to maximise SIFA’s share of voice
• Attend regular marketing and programming meetings and provide feedback, insight, analysis and ideas to achieve sales targets and visitorship numbers

Ticketing Operations

• Coordination and management of flow of ticketing information between the festival and the ticketing agent (e.g; Pricing and Promotional Structures, Event Info etc)
• Management of ticket inventory and requests from various stakeholders
• Prepare group/corporates sales and school booking information and collaterals. Process group/corporate and school booking requests efficiently and accurately
• Coordinate ticketing systems and operations training/briefing for festival staff or ticketing agents
• Planning and coordination of ticketing sales logistics and manpower allocation at various venues’ box office
• Quality control checks and confirmation on event configurations such as event information, ticket links, seating plans, ticket pricing, discounts, packages.
• Daily accounts reconciliation and weekly meeting with ticketing agent to discus and solve ticketing issues
• Create and manage reports such as ticket sales, ticket movement, patron and operational reports

Customer Service

• Provide high level customer service support – Resolve incidents, patron feedback and complaints or record and escalate to the festivals’ Management where necessary
• Initiate and execute calling exercises in the event of show changes or updates

Financial Reconciliation

• Processing, managing, documenting bookings, receiving and recording of payment. This include both value and complimentary tickets
• Liaise with Finance to ensure all outstanding payments received promptly and in accordance with sales records.

Position Requirements

• Bachelor’s Degree/Diploma with major coursework in business management, events management, marketing, business administration or other related field, equivalent work experience will be considered
• Preferably 3 years of experience in ticket office operations
• Familiarity with computerised ticketing systems
• Experience analysing ticketing data and producing standard as well as ad-hoc reports for performance tracking and decision-making
• Proficiency with data processing and Microsoft Word, Excel and other Microsoft Office applications
• Strong interpersonal skills and communication skills in English language
• Ability to work in a fast pace, high energy work environment with tight timelines
• Proven leaderships skills and ability to effectively manage staff (if any) and efficiently work with clients and management in a cooperative manner

*Do note that this is a 1 year contract role