Ticketing Systems Coordinator (Fixed Term Contract)
About TodayTix Group:
TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.
Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, Goldstar, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.
About The Role:
The Global Setup team at TTG is seeking a Ticketing Systems Coordinator to oversee our API integrations and provide support for our growing collection of exciting live entertainment products. The ideal candidate is someone who has a homegrown interest in the world of tech, is a curious learner, and would enjoy the opportunity to expand their skillset in a fast paced environment.
Reporting into the Operations Manager, Integrations, you’ll be responsible for maintaining the smooth running of our API integrations and demonstrating the ability to adapt and deliver on changeable partner requirements and initiatives. You will work closely with the broader Setup & Ticketing Operations teams to troubleshoot and innovate solutions on setup, system and inventory related issues.
This is a fantastic opportunity for someone who has a passion for innovation, is systems driven, who wants to learn and thrives in a varied working day. Our Global Setup team is dedicated to broadening access to live entertainment across the UK, North America, and Australia by building and maintaining our products and successfully delivering on initiatives for a wide reaching range of partners across the industry. If this resonates with you, we’d love to hear from you!
Please note: This is a fixed term contract role lasting 1 year. Qualified candidates must be based in the Greater London area. Occasional team days in the office may be required.
What You’ll Do:
-
- End-to-end setup of ticketing integrations (Tessitura, Prio, Accesso, ACME) for new API partners including onboarding of partners, process documentation, and technical build out.
- Maintain and monitor performance of our integrated (API) events; acting swiftly to identify/diagnose any issues or outages
- Collaborate with external partners, including troubleshooting issues that come up with existing integrated partners, working with our Tech, Product, & Ticketing Operations teams as needed to problem-solve
- Work with global setup teams to support them with new and existing integrations
- Develop a deep understanding of our systems, ensuring we hit our internal goal of being a best-in-class supply aggregator with < 5 mins to event setup across our various retailers
- Be the internal voice of integrated supply operations, especially as we look to expand our range of global Setup tools for all partners
We’re Looking for Someone With:
-
- Strong familiarity with various ticketing clients and technology used throughout North America, London, & Australia
- 3+ years of relevant live-events industry experience (theater administration, arts management, sales, or marketing)
- Knowledge of live-events landscape, including both non-profits and commercial, touring.
- A willingness to “roll up their sleeves” to directly support execution of important projects
- Skills in effective multitasking, with the ability to think both big-picture and granularly about how to achieve success
- An open-mind, an ability to collaborate, and excitement to directly contribute to team strategy and execution through periods of ambiguity and change (i.e. the theater landscape in a post-COVID world)
- Relationship building skills, and the ability to find common ground and creative solutions
- A curiosity to understand how things work and a desire to always grow professionally
- Technical background a plus
£28,000 – £31,000 a year
Salary ranges are determined by competitive market data for our size, stage, and industry, experience and location of the applicant, and our internal salary banding, which is reviewed at least annually.
We aim to be as transparent, equitable, and fair as possible. Qualified candidates and our Talent Acquisition team will discuss salary and benefits in the initial conversation, and final salary will be determined after candidates complete the interview process. We expect that the majority of candidates who are offered roles at TTG fall healthily throughout the range based on the above factors.
To learn about the Perks and Benefits outside of the salary, please check out our “Good to Know” section!
Good to Know:
TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:
-Competitive salary
-Remote friendly / hybrid work environment
-Generous pension match
-Access to a bespoke Pension scheme
-Complimentary tickets to shows and events
-Employee Assistance Programme
-Access to a corporate rate Vitality PMI plan
-Healthcare cash plan
-Season Ticket loans
-Birthday off
-Three months of fully paid Parental Leave
-Salary Sacrifice Car Scheme & RAC Membership
-Employee Charity Donation Matching
-Work From Home budget
-Annual Professional Development Budget
-Cycle to work scheme
-Employee Referral Bonus
TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.
For information on our UK Privacy policy, click here.
