Ticketing Systems Executive

At Manchester United our aim is to Win the United Way – and the quality of our behind-the scenes team sets us apart from the competition.

Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent training, with recognition and rewards for the part each individual plays. Sounding good so far?

The Purpose:

To ensure the maximum sales of all products through facilitating seamless online UX & maximising opportunities for cross-selling and improving fan sentiment. The Systems Executive will work and deliver ticketing projects; maintaining and constantly challenging current working operating models within the Supporter Services department with a view to always maximise efficiency and reduce cost for the overall business.

The Role:

• Support the Supporter Services Systems & Operations Manager to develop system processes to deliver world class experiences for all match day and non-match day fans, across all touchpoints and user journeys, to ensure these adhere to club voice and values.
• Work collaboratively to deliver system developments and administration, collaborating across teams to ensure learnings are shared to maximise sales and revenue opportunity.
• Work towards clear priorities which align to club vision and values, namely maximising customer service, sales and revenue at every opportunity.
• Develop and maintain relationships with key internal stakeholders including but not limited to the broader Supporter Services Team, Museum & Tour and Stadium Safety.
• Undertake system-led processes which lead to efficient and accurate results such as batch renewals, client creation, ticket sales and manage ticket inventory.
• Take responsibility for own workload and manage your time effectively to ensure all duties are completed within deadlines.
• Demonstrate an understanding and take responsibility for maximising sales for Official Membership, match tickets and Season Tickets, working towards departmental objectives.
• Ensure that all departmental policies and procedures are adhered to at all times
• Ensure that tickets are sold/allocated in accordance with, but not limited to, UEFA, FA Premier League, The FA rules and protocols

The Person:
Essential:

• Customer service and system administration experience in a ‘ticketing’ based role.
• Competent in working with and picking up complex system processes and developing processes to improve ways of working.
• Sound personal qualities such as communication skills, self-motivation, enthusiasm and ability to work under pressure and adapt to a highly dynamic and high-pace work environment.
• Proven track record of computer skills, not limited to but must include the following:
  •  Advanced user Microsoft Office, especially Microsoft Excel.
  • Basic HTML skills.
• The ability to have an analytical view of all relevant processes within the department to ensure that they are constantly challenged and improved to maximise efficiency.
• Strong written and verbal communication skills, with experience communicating in writing to clients and external stakeholders as well as building and developing internal relationships.
• Able to work independently with limited assistance as well as part of your immediate team and extended team by being able to leverage a methodical approach to your work.
• Ability to leverage well established management tools including, but not limited to, gantt charts, pestle analysis and swot analysis.
• Proven track record in dealing with time sensitive matters that can have a great operational impact if not dealt with professionalism and accuracy.

Desirable:

• Client account management experience not essential but desirable or experiencing in building relationships with clients to help enhance experience for all customers.
• Interest in football/sports industry.
• Interest in wider computer, hardware and software, business.
• Previous experience with working with the following company/software: SeatGeek/SRO/UNIFY, Skidata/Handsake/Sweb, Fortress/inSite, TLS Boca, Adobe Photoshop

Please note we do offer a hybrid working patterm and also, the role involves working all match-days, kick off times may vary and can change at any time, these can sometimes be at unsociable hours. An additional allowance is paid for match day working.

Application Information:

If you would like to join the team and be part of our mission, to win the United way, please submit your application by Monday 21st August 2023.
Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces.
Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Morson.