Ticketing Systems Manager – Olympic Hospitality

Location: Angel, London, UK

Division: Ticketmaster Sport – Tournaments

Line Manager: Ticketing Systems Director – Olympic Hospitality

Contract Terms: Full time, Permanent

THE TEAM

Ticketmaster Sport Tournaments division provides ticketing services to an increasing number of international sporting tournaments and events. Ticketmaster, in collaboration with our partner, On Location Experience (https://onlocationexp.com/), have secured the global rights to sell Hospitality experiences for the next 3 editions of the Olympic and Paralympic Games.  A dedicated team is being created within the Ticketmaster Sport team to deliver this project, which represents the biggest hospitality rights deal in the world.

THE JOB

The Ticketing Systems Manager will co-ordinate and implement the delivery of Ticketmaster’s ticketing systems for the Olympics Hospitality project working closely with the Ticketing Systems Director, the client and other key stakeholders.

You will be responsible for operating and configuring the ticketing system alongside On Location and the various Olympic organising committees to enable the provision of a world class ticketing service.

WHAT YOU WILL BE DOING

• Working with the client and Ticketmaster product teams to input into the authoring of ticketing system requirements
• Providing advice and guiding ticketing operations using your knowledge and experience of delivering major events and tournaments
• Working with local 3rd party partners to implement systems and operational solutions.
• Assist in the creation of user guides and documentation to aid systems use by local team members and key clients
• Create and validate venue seating plans.
• To effectively monitor and report on available inventory with a view to maximising revenue
• Support user acceptance testing of all solutions.
• Contribute to the master project plan and report task progress.
• Configure and implement ticketing systems for each phase of the project.
• Assist in the co-ordination of installation and support for tournament time access control and ticket office systems

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Experienced in delivering scale multi-venue ticketing operations ticketing event projects
• Skilled in the implementation and operation of Ticketing systems.
• Excellent communication skills and persuasive in gaining agreement between all team members
• English language essential. French and/or Italian would be a plus.

YOU (BEHAVIOURAL SKILLS)  

• Empathy – Understand the needs of clients and internal teams
• Self-improvement – Constantly striving to learn and grow
• Amiable – A friendly, pleasant manner
• Analytical – Able to read and understand data, translating it into real life solutions
• Time management – working with the team to deliver the project on time within agreed timeframes
• Accountability – Take ownership and ensure that Ticketmaster obligations are met with client satisfaction.
• Integrity – Ensure that tasks are carried out professionally.
• Teamwork – Work with the client, partner and Ticketmaster team to ensure a cohesive and inclusive collaboration.
• Communication – Be clear and concise in your communication to all project team members and stakeholders.
• Service Excellence – You must deliver the best possible service to our clients and customers.
• Calm – You should be able to work calmly and rationally under high-pressure situations.
• Flexible – You must be flexible in your working approach and in your working hours to enable you to work to our client and partners standards and requirements.
• Must be willing to work out of the London Ticketmaster Office, plus be prepared for potential international travel to work with the relevant teams. Covid-19 guidelines dependent.

NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be required subject to any legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

APPLICATION CLOSING DATE: TUESDAY JANUARY 4TH 2022