Ticketing Systems Project Manager

Ticketing System Project Manager (fixed term) | Job description

1. About Delfont Mackintosh Theatres

Delfont Mackintosh Theatres Ltd (DMT) is owned by Sir Cameron Mackintosh. DMT employs approximately 700 people and operates eight of the most prestigious theatres in London’s West End: the Prince Edward, Prince of Wales, Novello, Gielgud, Sondheim, Noël Coward, Wyndham’s and Victoria Palace. At DMT, we are determined to: create an environment in which we are all able to flourish and thrive; foster an ethos of inclusivity where everyone feels respected, valued and supported; promote a culture of wellbeing to improve mental health, resilience and productivity; and treat everyone equally so that every individual, whatever their background, may reach their full potential and contribute meaningfully to DMT’s success.

2. About the role

Reporting to the Head of Sales and Ticketing, you will lead the successful project management, implementation and delivery of our new ticketing system. The role may be undertaken either as a fixed-term employee or, subject to your status, as a freelance contractor where we are the primary client for the duration of the project (c. 12 months).

3. Main Duties

• Working closely with, and as the primary contact to, the supplier project manager, manage the day-to-day work of the project, scheduling tasks, resources and stakeholders and ensuring smooth and accurate flow of information.
• Manage the requirements and views of all stakeholder groups, challenging opinions on configuration and delivery based on experience, seeking approval on key decisions and always ensuring the best outcomes for the project.
• Report: daily to DMT delivery staff; weekly to the project management group; and monthly to the project steering group; managing and setting out progress, issues, budget and targets.
• Own the project risk register, manage mitigations and other measures to reduce overall project risk.
• Maintain and safeguard all documentation, records, filing systems and databases required to ensurecompliance with all internal policies, data protection, financial and other regulations relevant to their role.
• Represent the company with diplomacy, discretion and courtesy at all times, safeguarding all confidentialinformation.
• Maintain an awareness of DMT as part of the Cameron Mackintosh Ltd group of companies, comply with allDMT policies and undertake any other reasonable duties as required by the CEO.

4. The successful candidate will be able to demonstrate:

• experience of ticketing systems and principles, preferably gained in a West End theatre or agency
• a proven track record of leadership and project management including multiple third party relationships;
• significant experience delivering technological projects with complex interconnected systems, preferably withan ecommerce element;
• a high level of computer literacy;
• strong communication and people skills with the ability to motivate, persuade and encourage at all levels;
• an exceptionally well organised style, excellent attention to detail and accuracy; and
• a discreet, calm and tactful approach with the ability to work well under pressure.

Ticketing System Project Manager (fixed term) | Job description

5. Principal terms and conditions

Contract: Full time fixed term of c.12 months, or freelance.
Remuneration: negotiable, commensurate with the industry and dependent on experience. Full terms and conditions will be confirmed with the successful candidate.

6. How to apply

1. Please select the role at https://www.delfontmackintosh.co.uk/about-us/recruitment
2. Please complete the optional equal opportunities monitoring questions which are anonymised and not part of any selection procedure. Delfont Mackintosh Theatres is an equal opportunities employer and our recruitmentprocess is open to all. We are determined to foster a culture of inclusivity and respect where everyone feelsvalued and supported.
3. Please e-mail the following as a PDF attachment to hr@delfontmackintosh.co.uk:
   1. a CV on no more than one side of A4;
   2. a covering letter of no more than 750 words, outlining your interest in, and suitability for, the roleand indicating your salary expectations; and
   3. the names, e-mail addresses and telephone numbers for two referees, one of which should be yourcurrent or most recent employer and for the other, please indicate how long and in what capacity they have known you. We will not contact referees without your permission.

If you have any questions about the role or require any assistance prior to applying, please contact Tara Geraghty, Assistant to the CEO, on tara.geraghty@delfontmackintosh.co.uk or 020 7379 4431.

The closing date for applications is 10 am on Monday 31 October.