Ticketing Systems Specialist

• Work underneath a Melbourne landmark that is our iconic Spire.
• Enjoy a range of benefits that ACM has to offer.
• Play a proactive role in shaping the customer experience.

About the role

As a Ticketing Systems Specialist you will create value for customers and presenters by implementing customer first ticketing solutions within the ticketing system and website.

• Provide client support and service, delivering advice on pricing, strategy and business solutions.
• Administer ticket build set up accurately representing event product and pricing details.
• Be a highly competent and specialist user of ACM’s ticket systems including, but not limited to; Tessitura, Ungerboeck and third-party ticketing systems.
• Work within established procedures in a time-pressured and deadline-driven environment and champion innovation and the utilisation of technology to achieve an integrated customer-centric experience.
• Build and maintain strong working relationships with presenters and a range of stakeholders, delivering sales reports and troubleshooting technical or procedural issues.
• Maintain a customer first and collaborative culture.
• Ensure event settlements are accurate and complete at the end of an event.

About you (Key Criteria)

• Previous client management experience and the ability to develop sales and service solutions.
• High level of attention to detail in a time-pressured environment. Understanding of best-practice ticketing principles across a range of platforms, with the ability to learn and apply new approaches to achieve desired outcomes.
• Ability to make sound commercial decisions in a busy environment.
• Ability to multi-task with the capability to pivot where necessary.
• Demonstrated experience in using customer data to inform future decision making.
• A self-motivator who takes initiative when faced with a challenge.
• Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.
• Skills and experience in the use of Tessitura is an advantage.

Dependable written competency and demonstrated accuracy in data entry and the use of business systems, processes and applications.

Full-Time, ongoing position. Band 3.2 $79,605.02 plus 10% superannuation.

For more information about the role, please read the:  Position Description – Specialist, Ticketing Systems.pdf

About Arts Centre Melbourne

The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people.

The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy:

• Flexible hybrid work arrangements
• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite-parking
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to hrassist@artscentremelbourne.com.au

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm on Thursday, 23^rd March 2022. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Arts Centre Melbourne is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with Arts Centre Melbourne’s obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all Arts Centre Melbourne employees in relevant roles be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. Prior to commencement of employment with Arts Centre Melbourne you will need to provide evidence that you are vaccinated against COVID-19 or have a valid medical exemption.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.