Ticketing Systems Support Officer

  • Location - St James's Palace, London , United Kingdom
  • Job type - Full Time
  • Salary - £22,491.39 - £29,688.41 per annum
  • Applications closed
Royal Collection Trust Published 1 year ago

Ticketing Systems Support Officer

Royal Collection Trust

St. James’s Palace


£22,491.39 – £29,688.41 per annum


It’s enabling the team to sell up to 20,000 tickets each day

It’s becoming part of something special, and it’s helping millions enjoy magnificent buildings and works of art. This is what makes working for Royal Collection Trust so different.


People from all over the world come to visit Buckingham Palace, The Royal Mews, Windsor Castle and the Palace of Holyroodhouse. Our Ticketing and Sales team play a vital part in every visitor’s experience; handling thousands of calls and selling over two million tickets each year.


Joining our dedicated, multi-site team, you’ll be responsible for the day-to-day administration of the ticketing system.


You’ll offer first and second-line technical support to the team, ensuring that our ticketing system is fully operational at all times.


As the first point of contact for technical queries, you’ll diagnose faults and decide how best to resolve each problem.


You’ll set up and maintain over 100 products, from standard visitor tickets to evening lectures and school group sessions. And you’ll provide sales and performance analysis too, looking for new ways to improve our service delivery.


Every day will be different. And in a place where learning and development is the norm, you’ll have the opportunity to grow your skills. But most importantly of all, knowing that you’re playing a part in providing an exceptional visitor experience will inspire and motivate you.

You have an interest in developing your skills in technology and databases and, ideally, experience working in a ticketing or customer-facing environment.

You may have already worked in a similar, technical role before this, but this is by no means necessary, as we’ll give you all the training you need.

An effective communicator at your best working as part of a team, you can build collaborative relationships with a range of people.

With exceptional organisational skills, initiative, and pro-activity, you can work independently to manage a varied workload in a fast-paced and busy environment.

Analytical and determined, you enjoy solving problems and identifying system improvements.

Above all, you know what it takes to deliver the highest standards of customer service.

This is your opportunity to use your technical skills and passion for service to deliver the exceptional.

Vacancy Closing Date: 30/03/2023, 23:55

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