Venue Ticketing Manager – EURO 2020, UK
The mission is as follows:
- The mission of Ticketing (TICK) is to maximise ticketing revenues and optimise attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment.
- The LOS Venue Ticketing Manager will be overall responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue.
Key Responsibilities
Communication and cooperation:
- Regular liaison with UEFA project team
- Main contact for the TICK venue team, including the
- Ticket Access Control Manager Close collaboration with the overall venue team and the stadium operator
- Participate to daily venue meetings
- Regular reporting in accordance with UEFA EURO 2020 requirements
Workforce responsibilities
- Train and lead the TICK venue team
- Prepare the documentation used for the volunteers training
- Participate in the volunteers training
- Monitor the activity of the volunteers and report any issues to the volunteer manager
Event-time Responsibilities
- Overall responsible for match day preparations & operations
- Troubleshoot problems concerning ticketing as they arise
- Support/liaise with safety and security and access control services
- Supervise the set-up and dismantling of TICK facilities
- Liaise with any appointed service providers
- Satisfy all customer ticketing needs at the venue and provide excellent customer service
Administration
- Define the split of responsibilities and produce shift plans for all persons involved in TICK operations
- Daily liaison with the UEFA TICK project team
- Prepare post-tournament report on venue activities
Profile of successful candidate
Must-have requirements
- Experience of 5 years in ticketing or in major international sports events
- Excellent project management skills
- Excellent communication skills
- Full professional proficiency in English (both oral and written) and in the local language of the venue
- Strong leadership skills
- Organized, service-oriented and resistant to stress
Additional requirements
- Good network within football market especially in the venue’s country
Closing Date 21st February 2021
