SJM Concerts are at the forefront of the Live UK Music market. We promote the biggest UK acts and many world leaders in the concert industry. SJM offer exclusive VIP ticket packages across many of our major tours for artists such as Take That, One Direction, Little Mix & Michael Bolton which over the last year has amounted to over 60,000 packages.

What we are looking for

The successful applicant for the role of VIP Assistant will be an organised, enthusiastic and hard-working individual. Working as an assistant to the VIP Manager within our VIP department you would be responsible for the day to day administration of our exclusive VIP packages, as well as providing general office admin support.

The role

• Updating and editing the VIP website
• Check all the VIP packages are advertised correctly on other sites
• Responding to VIP Customer correspondence including general enquiries and complaints
• Liaising with ticket agents to distribute customer VIP package information and collate customer check-in lists
• Advancing tours with the hosting venues and the VIP on the road reps
• Assisting with the ordering and distribution of merchandise
• Inputting costs and managing budgets for each event
• Customer service support for general enquiries
• General office admin support to all departments during busy periods as and when required
• Occasional evening / weekend work required on site at events

Skills/experience required

Candidates must possess the following when applying:

• Admin experience essential
• Excellent IT skills, especially Microsoft Office & Excel
• Excellent numeracy skills
• Professional manner in line with customer VIP expectations
• Excellent communication skills, both written and verbally
• Great attention to detail
• Ability to prioritise workload
• An intelligent and committed approach to work
• Reliable and trustworthy
• Customer service experience preferred
• A naturally helpful, outgoing and approachable personality
• Knowledge or previous experience working within a venue or music industry desirable

How to apply

To apply please send a covering letter and CV to vacancies@sjmconcerts.com.

Closing date: Friday 7 Dec