Broker service DTI Management has vowed to compensate members that have been left out of pocket by ScoreBig’s demise by the end of this month.
ScoreBig ceased operating last week, with many sellers claiming to have not been paid by the US-based ticket marketplace and cancelling tickets sold to customers in protest.
With consumer confidence dented by the cancellations, DTI, whose partners include StubHub, Ticketmaster and Vivid Seats as well as ScoreBig, responded by reassuring all its members that they would be refunded, but only if they honoured sales.
In a note to members released last Friday, DTI chief executive Curtis Cheng wrote that refunds would begin immediately and would be concluded by the end of October.
“DTI is committed, first and foremost, to preserving the health and reputation of the secondary ticket market. Customer confidence is critical to do so,” wrote Cheng.
“In line with this policy, we expect that all members fulfil every single order and ensure that delivered tickets remain valid. Invalidation of tickets sold through our system will be grounds for immediate forfeiture of your DTI membership.”
Meanwhile, San Diego ticket broker Fulla Tickets has filed a class-action lawsuit against ScoreBig for breach of contract.
In court documents seen by the Amplify news website, Fulla claimed ScoreBig began to prioritise its own business expenses over payment of brokers from the start of 2016.
Attorney Erik Jenkins wrote that the class-action suit is being written so that “all ticket brokers who delivered ticket inventory to (ScoreBig),” and “were not compensated for the ticket inventory they provided to defendants” can participate in the legal action.
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