Manchester City have scrapped their controversial photo ID scheme for ticket collection at Uefa Champions League games after around 800 fans signed a petition against it.
TickTechNews reported last week that thousands of the English Premier League club’s fans were forced to queue for several hours before their clash with Celtic. The delay was due to City’s policy of only handing over tickets on the day of the game to fans that displayed photo ID. The procedure was introduced this season to combat touting and limit the impact of reselling.
While the online petition branded the policy “ridiculous”, “unacceptable” and asked for it to be scrapped, City said feedback had in the main been “extremely positive”.
While they have confirmed the photo ID scheme will not be in force for their next two Champions League away games, at Barcelona and Borussia Mönchengladbach, City said it could return later in the tournament.
A City spokesperson said in a statement: “The club accepts that the process for the Celtic match was not as effective and efficient as it could have been and that it had an impact on the matchday experience for some supporters.
“Whilst the club will do everything it can to ensure that a genuine qualifying supporter has the opportunity to purchase tickets, and other measures are in place to do this, it would be remiss of us to ignore supporter feedback at this time.”
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