Ticketmaster is asking customers that received multiple extra copies of tickets for Electric Picnic to send them all back following a “printing error”.
Several people who used a payment plan to purchase tickets for the festival received up to three copies of the tickets, which led to concern that the duplicates could be resold and deemed invalid at the gate.
The Live Nation-owned ticketing firm released a statement today (Tuesday) explaining how it would deal with the situation.
Ticketmaster said: “A very small batch of duplicate tickets have been distributed to customers due to a printing error. All affected parties will be contacted via post with instructions on how to return these tickets. If you have received a letter from us informing you of this error, that means your tickets are affected and that any (all) tickets received to date need to be returned to us using the prepaid envelope provided.
“We will then cancel all affected tickets and reissue new valid tickets with new corresponding barcodes.”
The letter from Ticketmaster to fans read: “Hey Electric Picnic fan, you may be aware that we had a printing issue and you have received more than one copy of your Electric Picnic 2020 tickets. Sorry for the confusion!
“To rectify this, we ask that you send any copies you received back to us in the enclosed prepaid envelope and we will in turn send valid replacement tickets back to you. We appreciate your assistance on this.”
Image: Matthew Johnston