English Premier League club Manchester City has apologised to its supporters after they reported issues with booking tickets both online and through the club’s call centre service.
Danny Wilson, managing director of operations at Manchester City, has addressed the issues faced by fans in a letter, and has vowed to improve the ticketing service.
Wilson apologises in his letter to fans, while also promising to develop the online ticketing platform to make it easier to use for those trying to purchase tickets.
He wrote: “We are sorry for the inconvenience this has caused and want to assure you that we are working to address these issues through the employment of additional call centre support staff, focused on reducing call waiting and email response times in particular.
“We are also continuing to develop the club’s ticketing systems and platforms to ensure your online accounts are easier to manage and navigate, which will increase the speed at which many changes can be made.”
The letter from Wilson also confirmed that ticket transfer is now in operation for cup competitions across the season, beginning with yesterday’s (Wednesday’s) match against German side RB Leipzig in the UEFA Champions League.
Fans had to be registered on the UEFA Competition Cup Scheme in order to transfer tickets.
“As part of our service operations review and following discussions with the City Matters supporter consultation group, we can also confirm that Ticket Transfer will now operate for all crop competitions this season,” wrote Wilson.
City went on to beat RB Leipzig 6-3 in a nine-goal thriller.