Complaints surrounding ticketing in Portugal have soared by more than 250% compared to this time last year, according to Portal da Queixa (complaint portal).
The project was created by a technological start-up, the Consumers Trust in Portugal. It analysed complaints addressed to online ticket offices and event production companies.
Since the beginning of the year up to September 6, Portuguese ticket-holders have registered 901 complaints, a 254% increase compared to the same period last year.
The data also revealed that in relation to 2019, the volume of complaints was even more pronounced in 2022, exceeding a 1000% increase during the same period between January and September.
The main reasons for complaints range from issues with reimbursement (39%); ticket fraud (31%); and complaints about poor service (19%).
The top five online ticket offices that received the most complaints according to Portal da Queixa are See Tickets (189 complaints), Ticketline (166), Viagogo (79), Blueticket (56) and Festicket (34).