Crowd management best practices guide released

The initiative aims to provide venue operators, organisers, and their stakeholders with a general outline of accepted good practice in crowd management.

The guide features insights from experienced individuals within the industry seeking to ensure the safety of attendees.

“Effective crowd management is fundamental to the success and sustainability of any venue or event,” said Eric Stuart, former chair of the UK Crowd Management Association.

“By adhering to the principles outlined in this guide, operators can ensure the safety of patrons and staff while fostering a vibrant and inclusive atmosphere.”

The guide addresses various aspects of crowd management, including risk assessment, planning processes, stakeholder engagement, and considerations for different types of venues and events.

It emphasises the importance of proactive measures and planning to reduce potential risks.

The collaborators have been careful to note that it is not intended to be a substitute for official guidelines.

“While this document serves as a valuable resource, it is important to recognise that it does not replace regulatory tools or official guidance,” said NTIA chief executive Michael Kill.

“Instead, it complements existing frameworks by offering practical insights and recommendations based on industry expertise.”

The guide encompasses a wide range of indoor venues, including concert halls, theatres, nightclubs, bars, pubs, restaurants, and comedy clubs hosting entertainment events.

However, it excludes arenas with more than 5,000 seats, outdoor events, and sports grounds, which are covered by separate guidelines.

“The release of this guide marks a significant step forward in enhancing safety standards across the UK’s entertainment and hospitality sectors,” read an NTIA statement.

“While it provides valuable insights, users are encouraged to seek legal advice and consider statutory duties in conjunction with the guidance provided.”