Little Mix fans with disabilities have become the latest to complain of issues in accessing tickets after they were barred from making purchases online and experienced problems with phonelines when the general sale for the band’s Summer Hits Tour began on Thursday.
While thousands of fans of the girl group could make purchases from the Ticketmaster website at 9.30am, those with disabilities were directed to the company’s accessible phone line.
However, the Daily Mirror reports that many were disconnected after a voicemail told them the line was too busy. Some fans were also told to ring an American number, which some said did not work from a mobile phone.
Many took to social media to express their disappointment.
One fan tweeted: “Can’t get #disabled tickets for @LittleMix so disappointed as I want to go with my little girl for her birthday. Can’t get through on #ticketmaster accessible line and venue not selling tickets #devastated for my girl :-(.”
Another wrote: “Trying to get disabled ticket for little mix and you are giving an American number to contact ? Please help me.”
The Mirror said it has contacted Ticketmaster for an explanation, but is yet to receive a response.
However, Ticketmaster’s website explains that those with accessibility issues are best served by dealing directly with the venues themselves.
The company’s site says: “Most theatres and arenas prefer to make bookings for accessible seats with you directly – they know their venue inside out, so they can make sure your seats are suitable and answer any questions you might have.
“We’ll sell accessible seats online wherever possible – the info will be available through the accessible icon or displayed on the main sales page.”
Earlier this week, Newcastle’s Metro Radio Arena said it was considering changes to its ticketing system to better accommodate disabled fans due to complaints about the sales process for comedian Peter Kay’s upcoming tour.