Industry News

FutureTix protects its customers

FutureTix has boosted its customer insurance offering by partnering with sector leader Booking Protect.

FutureTix is a New York-based ticketing solution consulting company that specialises in driving incremental revenue through ticketing techniques and technology.

Under the agreement, the ticket refund protection provider will offer venues in the live entertainment industry with the opportunity to allow their patrons to purchase ticket insurance both during and after the ticket purchase process.

“We are delighted to be offering our clients a customer service friendly and revenue generating solution in the ticket insurance space,” said Dan DeMato, president of FutureTix.

“Booking Protect and FutureTix values align extraordinarily well. This is a solution driven industry and we are confident Booking Protect’s results driven approach is a perfect fit for us.”

The organisation provides insurance to customers for unexpected circumstances including illness, accident and relocation by employer. Booking Protect works with over 350 retailers worldwide including Tough Mudder, Active, Virgin Sport, Nightout, SHN and Ticketking.

“The prospect or working closely with FutureTix to help us develop the US market further was an opportunity we couldn’t refuse,” said Simon Mabb, chief executive of Booking Protect.

“It was clear very early on that FutureTix hold values very similar to Booking Protect in wanting to provide their clients with high quality products and long term mutually beneficial partnerships.”