Industry News

Pope ticketing demand managed by Oshi

Oshi Software, which operates the, and brands, has released its High Demand Platform (HDP) for the sale of tickets to high demand events.

The company smashed box office records with the new platform when tickets for the Pope’s visit to Ireland went on sale. More than 352,000 tickets for the Pope’s visit to the 600,000-capacity Phoenix Park, Dublin were sold on the first day of sales.

Bookings for World Meeting of Families events in Dublin next month “before it ever starts, has already exceeded all records,” Bishop of Kildare and Leighlin Denis Nulty has said, according to the Irish Times.

The HDP system is a highly scalable cloud-based ticketing solution designed specifically for the sale of tickets for large events and events with high demand.  Under test conditions, the platform can sell 100,000 tickets within 10 minutes.

John O’Neill, Oshi chief executive said: “The platform is so robust and so fast that in the real world the limitation in volume of tickets sold per second is actually due to limitations in the number of financial transactions which the payment gateway and ultimately the banking system can process in a second.”

The system has an open architecture so that it can be used in conjunction with third party ticketing systems.

O’Neill added: “We decided to go down the route of using an open API so that event organisers who have problems with high demand on sales can use our HDP platform on an event by event basis without having to leave their existing ticketing provider.

“Event organisers simply upload the seats from their ticketing system into the High Demand Platform, which then does its magic selling tickets very quickly under very high levels of demand, and then the order details are sent back to their ticketing system.

“The Pope’s event in the Phoenix Park is one of the largest spectator events globally this year.  We sold 352,000 tickets, with a peak of 70,000 ticket sales per hour on Monday for one of the biggest on-sales ever in the world.

“The HDP system performed exceptionally well at such high volumes of demand and the customers’ experience buying tickets was so smooth and so fast it was like there was no load on the system whatsoever.”