Take That has apologised after fans trying to pre-order tickets for their 2019 greatest hits tour faced issues with redeeming codes.

Fans struggled to get hold of the tickets due to problems with the SeeTickets site, with many complaining that the page crashed as they tried to complete their purchases.

Fans who pre-ordered Take That’s upcoming greatest hits album Odyssey also obtained a special code, giving them early access to tickets for the 2019 tour before they go on general sale.

Though when trying to redeem the offer, fans encountered issues getting them through SeeTickets. When the site crashed in the middle of the ticket-buying process, the special codes were rendered invalid when fans tried again.

Take That’s lead singer Gary Barlow took to Twitter to apologise: “Sorry to hear of all the problems this morning,” he tweeted. “We’re being told it’s due to high demand. You’d think they’d know this by now. Hope you all get sorted.”

His bandmate Howard Donald quickly followed: “Sorry for that our management are on it! It’s basically a system crash because we are so mega!!! Next time we will personally deliver them to you [sic] door in the morning with warm croissants and a pot of tea!”

A SeeTickets spokesperson said: “We are aware there have been some problems with buying tickets during the pre-sale for the Take That tour, these problems are being looked into but please keep trying. We apologise to any fans who have had issues buying their pre-sale tickets this morning.”

Image: Marc E