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‘Exchanged’ tickets leave Billie Eilish fans fuming after venue change

Live Nation Chicago has created ticketing chaos after moving singer Billie Eilish’s two gigs at a more intimate venue to one much larger arena on June 9.

The two Chicago shows were originally scheduled to be at the 4,837-capacity Aragon Ballroom, but “production issues” have now led to them being combined for a single concert at the 23,000-capacity United Center.

Tickets have been “exchanged” for the new concert, but many fans that paid for general admission tickets have been bumped to the upper levels of the new venue.

Pollstar reported that around 8,000 general admission tickets would have been sold for the original two shows at the Aragon Ballroom, but the United Center’s layout could only fit around 2,000 in the same category.

Many fans got their tickets through a Verified Fan presale through Ticketmaster, but did not receive what they perceived as an equal “exchange” when the venue moved.

One fan said on Twitter: “I love how I used my entire paycheck months in advance to attend the #BillieEilish Chicago show, scavenged for deals, waited in presale, and find out that the change in venues “blessed” me with nosebleed seats in the 300’s when I paid for GA at the Aragon 🙂 Love that.”

There will be a general onsale for the mass of tickets remaining for the United Center gig, however no date has been confirmed.

Image: Icebox