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Disney’s West End presale frozen after ticketing platform outage

Disney has delayed ticket presales for Frozen the Musical at the Theatre Royal Drury Lane due to LW Theatres’ ticketing platform outage.

The musical is set to reopen in October at the West End theatre following a £60m restoration project.

During Monday’s O2 priority presale, thousands of fans attempted to buy tickets for Frozen the Musical, but faced several issues due to the LW Theatres’ outage.

The Andrew Lloyd Webber-owned theatre paused a virtual queue, which prevented fans from accessing the ticketing platform due to the high demand.

Disney has released a statement: “Disney has made the difficult decision to delay the Frozen priority on sale due to issues that have arisen with our partner’s ticketing platform for the Theatre Royal Drury Lane over the last 24 hours.

“Priority booking will now take place next week. Disney wants you to have the best and smoothest booking experience possible, and we have therefore come to the conclusion that it is better to wait a few more days and resolve any outstanding problems.

“Please be assured, there will be just as many tickets available for you to book when priority booking does take place. Please keep an eye out for another email by the end of this week with more information.”

Image: Andrew Dupont