The Society of London Theatre (SOLT) has cancelled all West End and other theatre performances until May 31 to process existing bookings whilst waiting for governmental clarity on reopening.
The not-for-profit organisation representing the London theatre industry released the updated statement on behalf of West End theatre operators and the Society of Ticket Agents and Retailers (STAR) after it initially cancelled all performances until April 26.
SOLT tells fans to do nothing if their performance have been cancelled, assuring fans that theatres, show websites and ticket agents will contact people directly to arrange an exchange for a later date, credit note or refund.
It also asks that ticketholders do not contact their credit card companies as that will slow the process down and put an additional burden on box offices and ticket agent teams.
It said: “We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets.”
With an average of 300,000 people attending West End theatres each week, SOLT pointed to the “huge task” theatre box office and ticket agents are facing with processing cancelled tickets.
Tickets are being processed in a “strict date order of performance,” so fans can expect to be contacted after the date they were due to go to the theatre.
SOLT added: “The situation is exacerbated by the fact that all our teams are now working remotely in response to government restrictions, many with reduced numbers of staff due to the virus, and this will be adding to the time it will take us to process your order.”
Image: David Joyce