The Disneyland theme park in California is standing by its no-refunds policy after announcing its closure due to the Covid-19 crisis.
The attraction’s usual policy is that tickets are non-refundable and non-transferable, though postponement dates have now been offered amid the pandemic’s forced closure.
Ticket holders may postpone their visit to June 1 and beyond, though could be extended if lockdown orders in the US are not lifted.
The park, which has been closed since March 14, said of cancelled visits: “Unused single-day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period.”
In other words, tickets may be used on different dates, “depending on the type of ticket purchased, seasonal or tier.”
Ticket-holders for the 2020 Disney California Adventure Food and Wine Festival events will be automatically refunded, while the Disneyland After Dark: Villains Nite event will not take place as planned on April 30, but tickets would be eligible for the rescheduled event.
Elsewhere, the Walt Disney World Resort in Orlando, Florida is extending tickets until December 15. If tickets go unused, its value can be applied to the purchase of a future ticket. Disney World sells tickets based on time dates rather than tiers.
In addition, people who made reservations or have prepaid trips through June 30 at Disneyland Resort hotels and Walt Disney Travel Co. may receive a refund, cancel or change their reservation without paying a fee.
Image: Glen Scarborough