Ticket holders for UEFA’s Euro 2020 have 11 days to request a refund for the pan-European tournament amid growing doubts over its multi-city format.

The governing body for European football updated its ticketing terms and conditions yesterday (Thursday), with the main change meaning refunds will not be issued for fans who are unable to attend fixtures that are moved to different stadiums that have capacity for supporters.

Football fans are now required to agree to the new terms or they can decline and claim their money back instead. Customers have until January 26 to cancel the tickets.

The ticket refund policy states: “In the event of the postponement of the match before kick-off for a reason of Force Majeure, the ticket will be valid for the rearranged playing of the match. The applicant will not be entitled to a refund of the tickets if they are unable to attend the rearranged playing of the match.”

Force Majeure has been defined as “any event affecting Euro 2020 arising from or attributable to acts, events, omissions or accidents which are beyond the reasonable control of UEFA and/or the relevant host association” and includes fixtures being moved as a result of a pandemic.

However, UEFA has said that if a decision is taken that games have to be played behind closed doors, ticket holders will be refunded in full.

It remains unclear when the governing body will decide on the exact plan for Euro 2020. Though in a statement published in November, UEFA said: “Each host city will discuss the scenarios jointly with UEFA, develop their plans accordingly in the coming weeks and a decision on which scenario will be applied individually in each city during the tournament will be taken on March 5, 2021.”

Currently, UEFA, which in March postponed the event by a year due to the COVID-19 pandemic, maintains it will still be held across 12 stadiums in 12 different nations from June 11 to July 11 this year.

The cities due to host matches are Amsterdam, Baku, Bilbao, Bucharest, Budapest, Copenhagen, Dublin, Glasgow, London, Munich, Rome and St Petersburg.

The tournament had been scheduled to kick off in Rome’s Stadio Olimpico on June 12. London’s Wembley Stadium was to serve as the centrepiece of Euro 2020, with the final, semi-finals, Round of 16 and group stage games taking place in London.

Image: Wembley Stadium