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The Federal Consumer Prosecutor’s Office (Profeco) in Mexico has revealed that a judge from Mexico City has admitted a class action lawsuit against Ticketmaster and concert promoter OCESA.
According to a press release from Profeco, the collective action is the result of multiple consumer claims that have accumulated since 2021, such as the unilateral cancellation of tickets; non-compliance with conditions originally offered by suppliers and a refusal to refund the full amount paid by customers including service charges.
The Ninth District Judge in Civil Matters of the First Circuit, Guillermo Campos Osorio, described the collective action as ‘appropriate’.
At present, 521 consumers are represented within the lawsuit. In December, the Attorney General’s Office also filed a class action lawsuit – originally on behalf of 434 consumers – against Ticketmaster and OCESA, which controls 64.5% of entertainment services in Mexico, according to Profeco.
The release added: “These situations reflect a widespread non-compliance in the provision of the entertainment service with respect to various musical, cultural, sports, artistic and recreational events, violating the rights of consumers.”
Profeco is further calling on any consumers that have been affected by the cancellation of tickets, refusal of access or refund for the cancellation for any cultural, sports or entertainment event from 2021 until now, to get in contact.
In December last year, fans of Puerto Rican rapper Bad Bunny were reportedly turned away from a concert in Mexico City, after issues surrounding tickets being cancelled by Ticketmaster despite being valid.
In a statement at the time, Ticketmaster Mexico said: “Ticketmaster apologises to fans and announces refunds to legitimate ticket-holders who were unable to access today’s [Friday] Bad Bunny concert.”
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