Major League Soccer (MLS) and Columbus Crew were forced to fix a ticketing issue and cancel orders, after a password to a pre-sale for tomorrow’s (Saturday’s) MLS Cup Final was leaked.
Prices were reportedly sent soaring by scalpers, with complaints from supporters’ groups that they could not secure tickets.
The leaked pre-sale code resulted in Columbus Crew fans being unable to secure tickets as they were already sold out. The code was meant for sponsors.
Columbus Crew will face Los Angeles FC in the final at Lower.com Field (pictured).
In a statement, Columbus Crew said: “[Tuesday’s] password-protected pre-sale for MLS Cup tickets was accessed by a number of unauthorised individuals. We have cancelled orders made by these unauthorised parties.”
Crew then opened up an updated pre-sale window exclusively for season ticket members on Wednesday, ahead of the general public sale on the same day.
Fans responded to the statement on X, formerly known as Twitter, with one user asking: “What about those of us who bought tickets on SeatGeek at ridiculously upcharged prices? Will they be refunded with a chance to get regularly priced tickets? Thank you for trying to make this right.”
Another posted: “The right thing to do! Scalping like this should be illegal.”
LAFC is the reigning title holder from the 2022 season.