Vivaticket and OvationTix are the latest ticketing platforms to offer simplified solutions to refunds and converting tickets into donations following the widespread cancellations caused by Covid-19.
Vivaticket, which provides ticket solutions for the leisure, culture and tradeshow industries – and counts FC Barcelona and Musée du Louvre among its partners – has created an automated website page to facilitate the handling of refunds, donations and exchanges.
The webpage, which allows for customers to state their preferences on their ticket purchase, is available to all Australian clients on the managed platform.
Lewis Upton-Davis, Vivaticket’s development and solutions specialist, said: “This is Vivaticket’s commitment to the Australian arts sector and to support the campaign asking patrons to donate their ticket refunds to the arts.
“One Vivaticket customer first raised the request after hours on Wednesday, and we had it delivered by midday Friday. A report has also been written to keep track of processing the responses, which rolled out to customers on the following Monday.”
Meanwhile, OvationTix, which is owned by AudienceView, has gone in the opposite direction by implementing a temporary manual step in its usually automated process that requires clients to validate the status of any events impacted by the pandemic.
The firm told BroadwayWorld it had made the decision to pause any settlement process that would otherwise release funds “inappropriately” to clients that are meant to go back into the hands of the consumers.
A spokesperson said: “As soon as clients submit their settlement request and we validate the events in question, we release all appropriate funds to them. The delay in releasing donations is an unfortunate by-product of this process that impacts less than 10% of our customer base over a short period of time. We continue to move as quickly and accurately as possible to get all revenue into the hands of our valued clients.”
OvationTix is a ticketing, fundraising, CRM and marketing solution that works with more than 4,500 clients in the US.