Demand for Taylor Swift tickets in Australia caused the American Express platform to crash during the first wave of ticket sales for the singer’s Eras Tour.
Amex cardholders had access to the first presale which was for two types of VIP packages only, but the financial services company experienced issues due to high demand. Before the sale went live, visitors were told that the platform was experiencing technical difficulties.
Fans were directed towards Ticketek, where they were able to make purchases before the American Express website was back up and running. The packages available for today (Monday) cost $A899.90 (£473/€551/$601) and A$1,249.60.
Ticketek issued an update and said: “We’re sorry that Swifties are experiencing problems with the Amex presale. The Ticketek site is working as expected, however there is currently a problem with the Amex Site. The Amex team are currently working on the issue and we will advise as soon as it has been rectified.”
All Amex member presale packages sold out.
Frontier Touring presale tickets will go on sale for the five shows in Melbourne and Sydney from Wednesday, while general ticket sales are due to start on Friday.
Regular tickets will cost between A$79.90 and A$379.90 and VIP packages will cost between A$349.90 and A$1249.90.
Swift is set to appear at the Melbourne Cricket Ground on February 16 and 17, before heading to Accor Stadium in Sydney to perform across three nights on February 23, 24 and 25.
All eyes will be on the sales for Swift’s Eras Tour as they begin outside of the US, after Ticketmaster witnessed demand that led to a number of issues.