Secondary ticketing website Viagogo has been accused of “deceiving” customers by Germany’s consumer protection agency.

The Verbraucherzentrale Bundesverband, which received complaints about the website in eight German states, said Viagogo had posed as an official seller of the tickets.

“The company deceives users about the essential characteristics of its service,” the agency’s Susanne Baumer said.

“Consumers are particularly critical of the fact that the company appears as an official ticketing portal.”

The agency has demanded that Viagogo makes its “status as a ticket exchange clear” and halts all advertising that uses the “misleading” Viagogo Guarantee.

The agency described Viagogo’s guarantee as “useless”. It added: “By guaranteeing the receipt of tickets, [Viagogo] reinforces the impression that consumers are dealing with a primary ticket seller. In fact, this guarantee does not include any more than the statutory rights of the buyer.”