Industry News

Mobile tickets and security checks caused Wembley Stadium chaos prior to World Cup qualifier

Thousands of football fans were left frustrated after missing the start of England’s Fifa World Cup qualifying game against Slovakia on Monday due to ticketing and security hold ups during entry into Wembley Stadium.

Problems occurred because fans attempted to gain access to the stadium by using mobile tickets at the electronic turnstiles, which cannot be done. They then had to queue up again at the box office to receive a printed ticket.

The Football Association, the sport’s governing body in England, said it would remind supporters of entrance policies at the 90,000-capacity stadium ahead of the next international game.

Reports show that close to 5,000 people were affected, with some missing Slovakia’s first goal and up to 20 minutes of the game. The FA claims only a few hundred were delayed getting into the ground.

The FA had encouraged fans to arrive early due to increased security checks because of the on-going terror threat. However, the 7.45pm kick-off time was earlier than usual and many people showed up late, which added to the backup.

England ended up winning the game 2-1 with goals from Eric Dier and Marcus Rashford.

The World Cup qualifier had an official attendance of 67,823, just 75 per cent of the stadium’s capacity.

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