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The Wigan Warriors rugby league side has been forced to issue paper tickets to fans due to “teething problems” with a new ticketing system at the DW Stadium.
The club has apologised to fans who are still waiting for responses to emails, and those who have had to wait for extended periods of time on phone calls.
Warriors say the priority this week has been to ensure all season ticket-holders, and match ticket purchasers, are in possession of a ticket for tonight’s Super League match against Huddersfield Giants.
Despite the challenges, the club claims that the new platform will offer a better experience for fans in the future.
“We acknowledge that this has been a frustrating period for all supporters and thank you for your patience and understanding,” read a club statement.
“We fully believe that once the initial teething problems have been overcome, the new platform will provide a much-improved experience for supporters in accessing tickets for Wigan Warriors matches and other events.
“We kindly request that frustration is not taken out on our ticket office staff, as this is a technology issue that we are working extremely hard to resolve as quickly as possible.”
Extra staff have been drafted in to help deal with fan enquiries after the Warriors transitioned to Ticketmaster Sport alongside English League One football team Wigan Athletic, which shares the DW Stadium.
The partnership, signed in January, focused on digital fulfilment for tickets either through digital delivery or print-at-home tickets.
Fans are able to set up an account for both teams with transactions covering home and away games.
All existing season tickets and tickets already purchased are supposed to remain valid, but some have not received any match tickets for the digital platform while others have been issued the wrong seats.
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