Canadian festival chases total ticket office revenue after machines fail

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A Canadian food and music festival is calling on attendees to return around C$20,000 in ticketing revenue lost because of a payments glitch.

Festi-GrÎles de la Côte-Nord organisers are trying to recover thousands of dollars that are missing because credit card transactions at the ticket office were not completed during the entirety of the Quebec event between August 10-12.

Organisers said a problem with the Interac ticket machines erroneously indicated that the transactions had been approved. It has been reported that the machines did not process the transactions because they were left in ‘training mode’.

Around a third of the missing money has already been retrieved from attendees after organisers publicised their plight. However, they added the future of the event depends on receiving the ticket revenue and urged people to check their bank statements.

Hugo Rossignol, president of the Festi-GrÎles, said: “People are understanding and generous. We even received donations, but the objective of more than $20,000 is still far from being reached.

“We ask people who have paid this means to please check their bank statement and pay for their tickets, which will allow us to continue the festival!”

Those who wish to pay for their tickets can do so by cash, card, Interac transfer or via the online ticket office.

The festival, which was held for the fourth time this year, attracts around 2,000 visitors each day. It celebrates barbecue food while also offering a concert programme.