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Satisfi Labs, an AI-powered conversational experience platform for sports, entertainment, and tourism, has merged operations with Broadw.ai.
Broadw.ai is a provider of AI-powered concierge services for live entertainment and attractions, including Broadway theatre productions in New York.
The two Artificial Intelligence (AI) firms have partnered for some time, with Satisfi Labs appointing Micah Hollingworth as its head of entertainment.
Hollingworth previously served as the founder and chief executive of Broadw.ai.
Satisfi Lab’s AI Chat helps brands to offer automated, consistent and on-brand conversations with customers.
“This move solidifies Satisfi Labs’ dedication to bringing conversational AI to new domains,” said Donny White, CEO and co-founder of Satisfi Labs.
“Micah’s resume speaks for itself, and we are happy to have him aboard as we transform the way the entertainment industry interacts with AI. By providing improved access to our AI agents, we are enabling a more seamless and connected communication environment, which in turn increases customer satisfaction.”
Broadw.ai, in partnership with Satisfi Labs, offers customers personalised dialogues, and information on all aspects of live event operations, including conversational eCommerce solutions such as ticketing, merchandise and more.
Hollingworth added: “We always knew there would be a moment where it would be best for the two companies to join forces. Now is the time, and I am bullish about the future of our combined companies.
“In this increasingly hectic and challenging space, our companies together are best equipped to provide our clients a specific, safe, and powerful way to utilise AI. The opportunity is transformative, and we have the team, experience, and resources to deliver on its promise.”
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