Tech Stack: Identifying superfans, facial recognition and more…

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Our weekly tech round-up from the world of ticketing and associated industries…

The most loyal superfans

Superfan platform Fave has enabled artists and their teams to discover the most loyal fans, and communicate directly with them thanks to a new tool utilising AI (artificial intelligence). The new tool is called FanFinder, which gathers key insights from fan’s activities to help artists identify their most loyal supporters. Last month, Fave raised a further $2m (£1.6m/€1.9m) in a funding round. 

K-pop group hits cinemas

SM Entertainment, Trafalgar Releasing and CJ 4DPLEX have announced that K-pop group NCT will return to cinemas across the globe, with their theatrical concert event NCT Nation: To The World in Cinemas. The concert was originally held at Incheon Munhak Stadium in South Korea, in August. 

Speeding up entry

Universal Orlando is reportedly testing facial recognition technology to create a ‘frictionless experience’ for guests to all of the resort’s attractions. It is currently being tested at Universal’s Islands of Adventure. The facial recognition technology verifies tickets and ticket-holders, speeding up the entry process. 

Real-time data

Connect&GO has joined forces with Sigma, a provider of cloud-based analytics tools, to introduce a new integrated reporting feature for its operations management platform, Konnect. The collaboration will see attraction operators benefit from the use of real-time data, intuitive dashboards, and a unified platform to enhance guest experiences and grow their business.

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